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| Enterprise Resource Planning (ERP) practice |
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ERP is being positioned as the foundation and integration of enterprise-wide information systems. Such systems will link together all of a company’s operations including human resources, financials, manufacturing and distribution as well as connect the organisation to its customers and suppliers.
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ERP is often referred to as back-office software. It doesn't handle the up-front selling process (although most ERP vendors have recently developed CRM software to do this); rather, ERP takes a customer order and provides a software road map for automating the different steps along the path to fulfilling it. When a customer service representative enters a customer order into an ERP system, he has all the information necessary to complete the order (the customer's credit rating and order history from the finance module, the company's inventory levels from the warehouse module and the shipping dock's trucking schedule from the logistics module).
People in these different departments all see the same information and can update it. When one department finishes with the order it is automatically routed through the ERP system to the next department. To find out where the order is at any point, you need only log in to the ERP system and track it down. The order process moves like a bolt of lightning through the organisation and customers get their orders faster and with fewer errors than before. ERP can apply that same magic to the other major business processes, such as employee benefits or financial reporting.
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Customised and cost effective solutions based on open standards (for SME sectors) |
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RAM Informatics has the domain strength, technical strength and project execution capability to provide end to end solutions for managing enterprise resources.
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| Customer Relationship Management (CRM) practice |
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Flexible production systems require a change in Sales & Marketing focus from product to customer.
Organisations are coming to terms with integrating new channels into a multi-channel customer contact environment.
The internet is enabling the automation of inter-organisational processes, leading to the extended enterprise.
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Firstly, CRM is a set of enabling technology used for three major processes.
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To derive knowledge about our customers from the data we hold about them. We need to bring the data we have together using data warehousing and data mart technologies. We analyse that data with a variety of tools to try and get: |
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A better understanding of the trends in the marketplace |
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A better understanding of customers by understanding their profitability, how they segment and their propensity to behave in different ways at different times |
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A set of metrics which allow us to understand the effectiveness of our CRM programs including campaign response analysis, profitability, channel analyses etc., |
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To use that increased understanding of our customers to communicate more effectively in marketing, sales and service transactions. This technology also needs to let us coordinate communications across channels and ensure that all channels speak with a consistent voice to the customer. |
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To capture the feedback from the customer which allows us to measure the impact of our communications on our customers.
At RAM Informatics we partner with our customers in developing CRM solutions that are aimed at increasing revenues and reducing costs. |
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The methodology involves 9 phases and covers the following:
Phase 1 Project initiation
Phase 2 Business process study and analysis
Phase 3 Business process reengineering (optional)
Phase 4 Modeling
Phase 5 Prototyping
Phase 6 Customisation & integration
Phase 7 Testing
Phase 8 Validation
Phase 9 User acceptance & rollout
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| Supply Chain Management (SCM) practice |
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Sharing static or dynamic information, including inventory levels, schedules, forecasts and design documents among companies and partners by integrating the Web with back-end systems such as enterprise resource planning (ERP) |
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Conducting transactions including exchanging purchase orders, invoices, shipping information and so on., through a network such as the internet or a virtual private network (VPN) |
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Establishing business communities, such as portals, Web marketplaces and auctions/bidding communities to let business processes evolve and to further integrate companies |
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| RAM Informatics' Supply Chain Management Practice: |
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Order management |
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Inventory management |
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Warehouse management |
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Transportation management. |
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Systems study |
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Analysis |
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Design and development |
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Customisation |
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Integration/implementation |
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Maintenance |
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Web enablement of the complete supply chain sub systems |
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