Knowledge of Quality Management System and Software Project Management is the most vital requirement for a successful IT expert.

• ISO 9001:2000
• ISMS
• CMM standards

• Conceptual knowledge of Requirements analysis
• Fundamentals of software project management
• Contemporary concepts in managing software projects
• Risk management in project life cycle

Training in these aspects is also included to provide the aspirants macro level understanding of the project life cycle, and hone the skill sets of IT Professionals enabling enhancement in their career prospects.

Our mission is to bridge the gap between the trainee's innate skills and the market needs with the preponderant idea of producing resourceful manpower for the call center industry.

A recent study reveals that "the market of BPO in India is likely to be around $9-12 billion by the year 2006 and will employ around 0.4 million people."

The BPO industry demands a continuous supply of smart, proficient and enthusiastic English Speaking manpower with excellent call handling abilities for their domestic and international customers. To facilitate the market needs, RAMInfo has come up with a unique Call center training program called "TelKraft", offered in 4 modules.

The call center training program " TelKraft " will be imparted in 4 modules over a period of six weeks.

The following are the main objectives to be achieved at the end of each of the four modules.

At the end of module 1, the trainee should be able to

1. Speak grammatically correct English
2. Understand and analyze information in English Language with clarity
3. Understand the need for, as well as developed good vocabulary for day-to-day communication
4. Understand the need for, as well as acquire skills for effective communication
5. Gain awareness of their communication strengths and weaknesses.

At the end of module 2, the trainee should be able to

1. Identify the flaws in their existing accent
2. Communicate in neutral English accent
3. Understand the nuances of British and American accent
4. Acquire rhythm in voice and tone based on their communication strengths.

At the end of module 3, the trainee should

1. Clearly understand the do's and don'ts of effective call handling
2. Understand the fundamentals of excellent customer service
3. Acquire effective call handling and empathic listening skills
4. Know various inbound and outbound call techniques

At the end of this module, the trainee should be

1. aware of do's and don'ts while facing interviews
2. able to confidently face interviews and group discussions
3. self- motivated to achieve their career objectives.

The interactive methodology and emphasis on quality, is the hallmark of the training at RAMInfo.

Our mission is to empower students and corporate employees with the "art of communication", in order to enhance their productivity and their personal effectiveness.

For this purpose, we at RAMInfo have designed, through extensive research, a holistic Communication Skills Training Programme called "TalKraft", with emphasis on personal leadership training through well-planned interactive sessions.

The prime areas of focus of "TalKraft" are

• Spoken English Grammar
• Conversational English
• Effective Communication Skills
• Empathic Listening Skills
• Aspects of Non Verbal Communication (Body Language etc.)
• Personality development

Our research has proved that proficiency in the above skills directly effects the growth of individuals, teams and businesses. To meet the requirements of Corporate Clients, we also provide need-based training in the following areas:

• Corporate Communication
• Business Writing
• Presentation Skills
• Time management
• Stress management

The individualized interactive training is aimed at helping the trainees overcome their communication barriers