:: Welcome to RAM Informatics Limited ::

Our mission is to bridge the gap between the trainee's innate skills and the market needs with the preponderant idea of producing resourceful manpower for the call center industry.

A recent study reveals that "the market of BPO in India is likely to be around $9-12 billion by the year 2006 and will employ around 0.4 million people." The BPO industry demands a continuous supply of smart, proficient and enthusiastic English Speaking manpower with excellent call handling abilities for their domestic and international customers. To facilitate the market needs, RAMInfo has come up with a unique Call center training program called "TelKraft", offered in 4 modules.

MODULE PLAN

The call center training program " TelKraft " will be imparted in 4 modules over a period of six weeks

	Effective English Language Communication
	Voice & Accent Training
	Telephone Etiquettes &Customer service
	Interview Preparation

The following are the main objectives to be achieved at the end of each of the four modules.

EFFECTIVE ENGLISH LANGUAGE COMMUNICATION
At the end of module 1, the trainee should be able to
	Speak grammatically correct English
	Understand and analyze information in English Language with clarity
	Understand the need for, as well as developed good vocabulary for day-to-day communication
	Understand the need for, as well as acquire skills for effective communication
	Gain awareness of their communication strengths and weaknesses

VOICE &ACCENT TRAINING
At the end of module 2, the trainee should be able to
	Identify the flaws in their existing accent
	Communicate in neutral English accent
	Understand the nuances of British and American accent
	Acquire rhythm in voice and tone based on their communication strengths

TELEPHONE ETIQUETTES & CUSTOMER SERVICES
At the end of module 3, the trainee should
	Clearly understand the do's and don'ts of effective call handling
	Understand the fundamentals of excellent customer service
	Acquire effective call handling and empathic listening skills
	Know various inbound and outbound call techniques

INTERVIEW PREPARATION
At the end of this module, the trainee should be
	Aware of do's and don'ts while facing interviews
	Able to confidently face interviews and group discussions
	Self- motivated to achieve their career objectives

The interactive methodology and emphasis on quality, is the hallmark of the training at RAMInfo.